Refund Policy – Windstar Games

At Windstar Games, we take pride in delivering high-quality game development and digital experiences tailored to our clients’ unique needs. Our goal is your satisfaction-but due to the nature of our services, we’ve outlined a transparent Refund Policy to ensure fairness and clarity for both parties.

1. Scope of the Policy

This Refund Policy applies to all services provided by Windstar Games, including but not limited to:

• Custom game development (2D/3D, mobile, console, PC)
• AR/VR development
• UX/UI design services
• Backend/API development
• Prototyping or consulting services

2. Eligibility for Refunds

• Before Work Begins: If the client cancels the project before any work has started, a full refund may be issued, minus any administrative or transaction processing fees.
• Partial Work Completed: If a cancellation is requested after work has begun but before delivery of a major milestone, a partial refund may be granted based on:
  • Work completed up to that point
  • Hours and resources allocated
  • Licensing or third-party tools purchased specifically for the project
• After Final Delivery: Once the final product or deliverable has been approved or deployed by the client, no refund will be issued.

3. Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• Delays or issues caused by lack of client communication, required approvals, or missing assets.
• Change of mind after significant progress has been made or upon completion.
• Scope changes or feature additions not included in the original agreement.
• Subscription-based support or maintenance services that have already commenced.
• Digital assets, code, or design elements already delivered or used.

Revisions & Corrections

We believe in getting things right. Instead of refunds, we usually offer reasonable revisions or improvements at no extra cost, depending on the original scope of the agreement.

If you are unsatisfied with the progress or deliverables, please contact your project manager or email us directly. We’ll do our best to resolve the issue quickly.

How to Request a Refund

To request a refund, please send a written request within 7 days of the issue or cancellation notice, including:

• Your name and contact information
• Project reference number or contract ID
• Reason for the refund request
• Any supporting documents or screenshots (if applicable)

Email: support@windstargames.com

Phone: +91 98989 55809

Our team will review your request and respond within 5–7 business days.

Refund Process

• Approved refunds will be processed through the original payment method.
• Processing time may vary depending on your bank or payment provider (usually 5–10 business days).
• All refunds will be issued in Indian Rupees (INR), and exchange rate variations or international transaction fees are not our responsibility.

Policy Updates

We may update this Refund Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes your acceptance of the revised terms.